Shipping & Returns

Shipping Policy

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We will notify our customers of potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $7.95 flat rate shipping to the United States. 

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days, excluding days were are closed (Monday & Tuesday) and holidays. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

Sweet Spot does not currently offer International Shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at sweetspotbroomall@gmail.com with your name and order number, and we will look into it for you.

Return & Exchange Policy

Refunds, returns, and exchanges

Due to the fact that these are foods items, all sales are final, therefore we do not accept returns.

In the event that your order arrives damaged in any way, please email us within 7 days of delivery at sweetspotbroomall@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sweetspotbroomall@gmail.com.